Shipping/Return Policy

Shipping - UK DELIVERIES ONLY


1.1 We use Royal Mail, DPD for UK deliveries.


1.2 For Standard delivery £3.95 [including free postage deliveries], our aim is to prepare your order and despatch it within 2 working days [Monday to Friday excl. bank holidays], which means that you receive your order within 2 to 5 working days from the date it was despatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been despatched within 3 working days, please contact us directly.


1.3 If your order value is below £100 and you have selected standard delivery, your order will be despatched with Royal Mail.


1.4 If your order value exceeds £100 or contains any large items and you have selected standard delivery, your order will be despatched with DPD Tracked.


1.5 Orders despatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered.


1.6 Orders despatched with DPD are tracked and will require a signature on delivery.  Once despatched, delivery will take place within 2-3 working days.


1.7 For Next Day deliveries £5.50 [UK only], orders received before 1.00pm (Mon - Thurs) will be processed and despatched on a priority basis to ensure it reaches you within 1 working days. Please make sure you are at the delivery address within the time frame from purchase to accept the order as a signature will be required. Our shipping department is open Monday to Friday (excl. bank holidays), meaning an express order placed after 1.00pm on a Thursday but before 1.00pm on a Friday, will be scheduled for delivery the following Monday (excl. bank holidays). Our Next Day Delivery service is handled by DPD; we aim for you to receive your order within 1 working days (Mon-Fri). DPD will contact you by email to help you track your order once it has been despatched.  Our Next Day delivery service DOES NOT guarantee your order for next day delivery, if it was placed after 1.00pm (Mon - Thurs).


1.8 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.


1.9 If you do not receive your order within 5 working days from the date of despatch, please contact our Customer Services at  help@caneaze.com,  We would request that you contact as soon as possible and within 15 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.


1.10 We will replace lost or damaged orders free of charge.


1.11 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.


Caneaze Returns Policy


  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If product is damaged (that is not our fault), opened or in a used condition it may not be submitted for Return.

  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
                        -We also do not accept products that are hazardous materials, or flammable liquids or gases.

    • Additional non-returnable items: 

            -Gift cards 

            -Some health and personal care items


    • To complete your return, we require a receipt or proof of purchase (your order number, name and reference number must be sent with returned item in order to be processed).

    • Please do not send your purchase back to the manufacturer.

    • There are certain situations where only partial refunds are granted (if applicable)                                                          
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    - Any item that is returned more than 14 days after delivery